Microsoft released a Work Trend Index Special Report, dealing with the 2 billion frontline workers worldwide. They represent 80% of the global workforce, with 88% of organizations employing people in frontline roles.
Increasingly, companies are investing in digital tools for frontline workers to modernize workflows, enhance job performance, and improve workplace culture and communication. Microsoft has seen 400% growth in monthly active usage of its Teams collaboration platform among frontline workers since March 2020.
The Work Trend Index report reveals key insights that impact nearly every segment of the workforce:
A culture of caring is the new currency on the frontline: 76% of workers feel bonded to each other, yet over 60% say their company should better prioritize culture and communication from the top. In addition, 51% of those in nonmanagement positions on the frontline don’t feel valued as employees.
Frontline workers are at an inflection point: Amid the Great Reshuffle, frontline workers cite better pay and benefits, work-life balance, and flexibility as reasons for considering a job change.
Optimism for tech is high: 63% of frontline workers are excited about the job opportunities tech creates and tech ranks third on the list of factors workers say could help reduce workplace stress.
There’s an opportunity to bridge the tech and training gap: 46% of frontline workers feel pressure to adapt to new tech or fear losing their jobs — but 55% say they’ve had to learn new tech on the fly, with no formal training or practice.
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