The workshop was opened by speeches from Ms. Zrinka Bulić, Assistant Minister, Ministry of Public Administration and Ms. Kata Prpić, State Secretary, Ministry of Public Administration. 

Speeches were followed by AmCham’s presentation on card payments and possibilities for its introduction into government institutions in Croatia. Mr. Antun Matejčić, Splitska banka, presented the Card payments ecosystem, Mr. Edin Sarač,  MasterCard, presented examples of good practice of using card payments in public administration in the EU, Ms. Marija Bauer, Addiko banka, presented the benefits of using card payments and Ms. Rozana Grgorinić, Zagrebačka banka, presented an illustration of possible introduction of card payments in public administration institutions. Ms. Doko Jelušić, AmCham, presented possible next steps in cooperation between the Ministry of Public Administration and AmCham in an effort to fully implement the option of using credit cards besides the traditional cash payments, for Croatian citizens when paying for public services. 

Ms. Bulić invited representatives of public administration institutions present at the workshop to submit the list of all services and charges in their jurisdiction which they would like to see included in the project of introduction of card payments.

There were an estimated 65 participants at the workshop representing a number public administration institutions as well as representatives of major credit card companies and banks.