Delivery Process Digitization

On Monday, 3 July, implementation of the ‘Digital Postman’ project was launched in the 42000 Varaždin Post Office area. The project includes 31 postmen who have been equipped with mobile phones with the ‘Digital Postman’ application and portable printers.

‘Digital Postman’ is a smartphone app that is becoming an integral part of the delivery process at the Croatian Post. The app covers processing and delivery of all shipments, keeping a delivery book in digital form and enabling real-time tracking of shipments. Postmen can print out a delivery notice and invoice if a customer wants to pay services at the delivery address.

In the pilot phase, which actually represents application field-testing, only registered mail will be processed through the application, and the customers will confirm receipt of the consignment by providing their signature on the screen of the device.

The ‘Digital Postman’ project enhances core business, and is just one of many new projects within the Pošta2022. Strategy.

The Croatian Post, with its strategic initiative to develop its core business, emphasizes the development of infrastructure and the improvement and automation of the process. By introducing mobile devices for postmen, we are entering the world of digital communication and providing better customer service. The Croatian Post, thanks to its capacities, can now be of even more service to the citizens of the Republic of Croatia, as demonstrated by this project.